Your Trusted North Africa DMC
At Mosaic North Africa, we believe exceptional travel experiences are built through exceptional partnerships.
We proudly collaborate with travel advisors, host agencies, tour operators, and referral partners around the world to deliver seamless, authentic, and personalized journeys throughout Tunisia, Algeria, Morocco, and Mauritania.
Whether you are seeking a trusted local expert to operate a custom itinerary under your brand or wish to connect your clients with destination specialists, our team provides dependable support from the earliest planning stages through the completion of travel.
Why Partner With Us
Agencies choose to work with us because we provide:
Emergency Support During Travel
Travel plans can change unexpectedly.
Our local operations team remains available throughout the client’s journey to assist with:
- Transportation disruptions
- Supplier coordination
- Itinerary adjustments
- Medical or family emergencies
- Lost documents
- Urgent operational matters
Who We Partner With
We welcome partnerships with:
- Independent Travel Advisors
- Host Agency Affiliates
- Luxury Travel Agencies
- Tour Operators
- Corporate Travel Planners
- Incentive Travel Specialists
- Destination Wedding Planners
- Group Travel Organizers
Partnership Options
We recognize that every agency operates differently. To support a variety of business models, we offer the following partnership arrangements.
White-Label DMC Service (click to expand)
This is our preferred partnership model. Designed for agencies that wish to remain the primary point of contact with their clients while leveraging our local expertise and operational capabilities. Clients introduced and managed by the originating agency remain the responsibility of that agency. We act solely as the destination management provider and will not actively market our services directly to those clients.
Under this arrangement:
- Your agency maintains ownership of the client relationship
- You communicate directly with your clients before and after travel
- We operate discreetly behind the scenes as your destination management partner
- We design and execute customized itineraries
- We coordinate accommodations, transportation, guides, experiences, and local logistics
- We provide destination support throughout the client’s journey
Client Relationship & Professional Courtesy
Clients introduced and managed by the originating agency remain the responsibility of that agency. We act solely as the destination management provider and will not actively market our services directly to those clients.
As our preferred partnership model, we provide confidential net rates for our services. Your agency determines the final selling price and retains the difference as its margin.
Why Advisors Prefer This Model
- You control your pricing strategy
- You determine your profit margins
- You can package services according to your business objectives
- You maintain full ownership of the client relationship
We are pleased to support travel advisors through confidential net pricing arrangements. Advisors remain the primary client contact while we provide expert destination management and operational support throughout the client’s journey.
For agency partners who prefer a traditional commission structure, commissionable gross rates may be offered on eligible services.
Under this arrangement:
- We establish the selling price
- An agreed commission percentage is paid to the agency
- Commission levels may vary based on booking characteristics, annual volume, and partnership history
Commissionable rates may be offered to agency partners upon request and on eligible services. Applicable commission levels will be communicated and confirmed prior to booking.
Referral Program (click to expand)
Some agencies prefer to introduce clients requiring destination expertise without remaining involved in itinerary planning and operational management. We will provide professional service to the referred traveler while honoring any agreed upon referral terms.
Under our Referral Program:
- You introduce the client to our team
- We assume responsibility for consultation, itinerary planning, booking, and travel operations
- We communicate directly with the client following the introduction
- We keep you informed throughout the booking process where appropriate
- We compensate eligible referral partners once the booking has been successfully completed
Our Referral Policy
Referral commissions are earned only upon completion of travel and receipt of all client payments.
Referral commissions become payable only after:
- The client has paid in full; and
- All travel services have been completed
Additional Terms
No referral commission shall be due for cancelled bookings, partially refunded bookings, disputed transactions, chargebacks, or bookings for which payment has not been received in full.
Referral commission levels vary depending on the nature and scope of the booking and will be confirmed prior to travel. Eligible referral commissions are processed within thirty (30) days.
Become a Trade Partner
We would be delighted to explore how we can work together.
Please contact us with:
- Agency Name
- Primary Contact Information
- IATA, CLIA, TIDS, or other accreditation details (if applicable)
- Areas of Specialization
- Estimated Annual Travel Volume
- Preferred Destinations and Services
To begin a conversation about partnering with us, please contact:
info@mosaicnorthafrica.com or complete our Inquiry Form below.